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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can place an order directly through our website. Simply add your desired items to the cart and follow the checkout process.
We accept major credit cards (Visa, Mastercard, American Express), Paypal and other secure payments methods such as Apple Pay and Google Pay. You can find the full list at checkout.
You can contact us through our contact page! We will be happy to assist you.
General Information
Our headquarters are situated in Fribourg, Switzerland. All orders are processed and shipped from this location.
You may contact us directly through our contact link found at the bottom of the page.
Products
Exentri offers four distinctive models of wallet. Each with their own specific features to suit any of your requirements. They include:
- The Exentri Wallet - Your go to solution for an efficient everyday wallet featuring a multitude of compartments for storage, quick card access technology, full size bill compartment, RFID-blocking technology, paired with a multitude of leather colours and designs, in an efficient small sized folding design.
- The Exentri Multiwallet - Almost an identical twin of its brother the Exentri wallet, with the addition of a coin pocket for your change. Same quality, same efficiency, and of course, paired with RFID - blocking technology
- The Exentri Miniwallet - As it's name implies, is a minimalist wallet that holds just what you need. A slimmed down version of our Exentri Wallet for your cards, featuring an RFID-blocking pocket to ensure your card is always safe from theft and of course, as with all our wallets, it also features our quick access card technology.
- The Exentri City Wallet - Your go to for lightness and minimalism. A one pocket styled wallet for those who wish to carry the minimum with them. Featuring our quick access card technology, 3 pockets for your cards (holds up to 5) and RFID-blocking technology. Practical, slim and elegant.
Yes indeed! All our wallets are made from 100% genuine leather.
For Corporate Gifts, we offer the ability to have your wallet stamped with the motif/logo you desire. For more information, please contact us.
Returns and Exchanges
We concede a 14 days deadline as from the reception of your article for you to exercise your right of withdrawal without having to justify reasons nor to pay a penalty. In the case where an exchange of goods is desired and possible, even though we offer free shipping we may need to invoice the 2nd shipping. This is usually max up to CHF 10-15. Expenses of return remain the customer’s responsibility.
Goods purchased with a discount, a voucher or at reduced prices are not eligible for a return nor an exchange.
The return is to be carried out to the following return address:
sCHNOw Sàrl / wood_iD / Passage de Cardinal 11 / CH-1700 Fribourg
Swiss law does not grant the right to cancel online purchases. However, the most imprtant to us is that you are satisifed (within certain limits). If you do believe you have made a mistake while ordering, you can contact us and we will try other best to find a solution. Though it is important to note that if your product has already been shipped, you will need to send back your product unopened and undamaged. 14 days deadline as from the reception of your article for you to exercise your right of withdrawal without having to justify reasons nor to pay a penalty. In the case where an exchange of goods is desired and possible, even though we offer free shipping we may need to invoice the 2nd shipping. This is usually max up to CHF 10-15. Expenses of return remain the customer’s responsibility.
Goods purchased with a discount, a voucher or at reduced prices are not eligible for a return nor an exchange.
The return is to be carried out to the following return address:
sCHNOw Sàrl / wood_iD / Passage de Cardinal 11 / CH-1700 Fribourg
Product Care and Maintenance
To maintain your leather wallet, avoid exposing it to water and direct sunlight. At your own risk, you do have the possibility to use leather conditioner to keep your wallet supple and prevent drying out.
No, our RFID-blocking integrated technology is designed to protect your cards from unauthorised scanning without affecting their functionality.
Special Offers and Promotions
Yes, we frequently offers discounts and promotions. Sign up to our newsletter to stay updated on the latest deals and offers.
To use a promo code, enter it in the designated field at checkout. The discount will be applied to your order total.
Account and Security
No, you can place an order as a guest. However, creating an account allows you to track your order history and save your details for faster checkout in the future.
You can create an account by clicking the "Sign Up" link underneath the "log in" option when you are in the account section of the website.