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We strive to ship the same day. If your order is placed after 14h00, sometimes it's shipped the day after. Within Switzerland we use standard Swiss Post, so 1-2 days.
It's very tempting to answer "yes you did", because it's automated. More constructive answers would be:
1. Checked your spam? We love sending mail to your spam and try not to miss your junk mail folder, ever.
2. Are you certain you spelled your mail address correctly?
3. Get in touch (contact form)
Very likely on its way. However, you can check in your account on www.Exentri.ch to find the tracking number displayed in your order. You can also check this in your shipping confirmation mail (which may be in your junk folder).
Bummer. Apologies. If you've received the wrong item(s), please send us an email with your request to: info@schnow.ch.
We'll deliver the correct item to you asap and find a solution for returning the wrong item.
Our discounts and vouchers are generally applicable on articles where the price is not already reduced. Neither are they cumulable.
Concretely, this means that an article in the Outlet (or elsewhere) at -50% is out of reach, just as a multi-pack at -25%. And if you have two vouchers/codes (lucky you!), we suggest to keep one for the next potential visit.
Exceptions to these rules exist, but these remain exceptions.
If for any reason you need/want more info and would like to examine the full General Conditions of sale document, you'll find it here.
You can return items to us within 14 days of receiving your order.
A few remarks though:
1. We only accept UNDAMAGED articles as our customers (you) expect flawless goods.
2. Items bought from our OUTLET section cannot be returned - there's a pretty good reason why we give you such an amazing discount.
3. Goods purchased with a discount, a voucher or at reduced prices are not eligible for a return nor an exchange.
1. Send the return to the following return address:
sCHNOw Sàrl
Passage de Cardinal 11 / wood_iD
CH-1700 Fribourg
Enclose your delivery note, the proof of purchase or a note with the order number so that we can help you properly.
Please also state your request or refer to a mail exchange. Otherwise, we don't necessarily know what to do.
The return shipment is at your own expense.
2. You will receive a confirmation e-mail after the return has been checked.
3. Potential refunds are made to the payment method used for the purchase.
Immediately after the returned items have been checked, the refund is initiated (to the payment method selected at the time of purchase).
Usually a week from reception of the items. Sometimes we're faster though. Much faster. Faster than you can say Supercalifragilisticexpialidocious.
That's fast.
Get yourself a nice cold beer immediately. We're buying. It's important to feel comfort, especially when mourning your loss.
Then, when you feel up to it, write us a mail to info@schnow.ch and send us a photo of the defect. Please include an image (readable pls) of the label on the box, for quality improvement purposes & include your order number.
In case of defective / unusable products due to a production error, you will receive a replacement.
Discounts and vouchers are non-cumulable, unless stated otherwise. In plain words, only one discount code or voucher per order.
We offer reduced price items on our web-site on a frequent basis, in the OUTLET section f.ex.
Discounts and vouchers cannot be used on reduced price items, except for when there are exceptions.....Qué?
Have you double checked its spelling? Capital or small letters should not matter.
It may also be that you are trying to use it on an item with a price which is already reduced. This is unfortunately not possible.